EPSI Rating is growing further, and we now seek a future CEO for the Danish entity, as well as a financial manager to the central office in Stockholm. For more information check here.
- Now the first study of Banking in the UK is ready. For press release check here.
- The Pan European benchmark 2008 is now ready, including also information on consumer sentiment measured until January 2009. You also have the first satisfaction results from our new study of banking in the UK. For the release look here.
- The Pan European benchmark report EPSI 2007 is ready. For a summary click here.
Contacts
For Pan European Corporate Studies (link)
For National references (link)
For Research Issues
Welcome to the EPSI Rating website!
EPSI Rating (Extended Performance Satisfaction Index) is a system to collect, analyse and disseminate information about image, preferences and perceived quality as well as loyalty of customers and other stakeholders to commercial entities and other organisations
The work with EPSI national and international benchmark studies is run under the framework EPSI Research Services, UK. Work with collection and presentation of customer and other stakeholder insight is handled through a network of national platforms. Links to current Platforms here. The regular coordination and analysis is harmonized from the research secretariat in Stockholm. Contact here.
Research and Development around EPSI takes place in a number of academic organisations and institutes both in Europe and overseas. This task is coordinated through the research network IFCF (International Foundation for Customer Focus). Current R&D activities include modelling of relationship beetween Customer and Employee satisfaction as well as of Brand Image aspects.